One Inbox
Bring your customer conversations together in one place.
When customer messages are scattered across email, Facebook, Instagram, and website chat, responding means switching between apps, checking different inboxes, and risking missed messages. One Inbox brings them together.
The problem this solves
A customer sends a message on Facebook. Another emails you. Another uses Instagram. You're checking three different apps, trying to keep track of who said what and where. Messages get missed. Responses are slow. And you're spending more time managing inboxes than actually helping customers.
How One Inbox helps
One Inbox brings supported customer conversations (email, Facebook, Instagram, and website chat) into a single inbox. You see all your messages in one place, can reply from the same screen, and can manage conversations from your desktop or the mobile app.
How the process works
Guided onboarding
CoryNet helps you connect your supported email, Facebook, and Instagram accounts.
Messages flow in
Customer conversations from connected channels arrive in one inbox.
Reply from one place
Respond to all messages from a single screen: desktop or mobile.
Stay organised
See conversation history and keep track of who you've replied to.
What's included
- Unified inbox for supported email, Facebook, and Instagram conversations
- Website chat included where applicable
- Guided onboarding session with CoryNet
- Desktop and mobile app access
- Conversation history linked to customer records
- Ongoing support and maintenance
What you need to provide
- Login details for the email, Facebook, and Instagram accounts you want to connect
- Any existing customer communication preferences or processes
Important to know
- •Channel availability depends on your accounts, permissions, and third-party platform rules.
- •The standard service covers email, Facebook, and Instagram. SMS, WhatsApp, and telephone services are not included and may carry separate charges if offered.
Ongoing support
CoryNet supports the connected channels, helps troubleshoot connection issues, and maintains the inbox setup.
One Inbox: frequently asked
Interested in One Inbox?
Book a free, no-pressure consultation to discuss whether this is the right fit for your business.